Cancellation & Refund Policy

You can cancel your purchase within the first 3 days of the initial purchase without incurring any penalties or obligations and receive a 100% full refund. However, if you request a cancellation after the initial 3 days, the refund policy below applies.

Up to the 15th day following the purchase date, clients are eligible for a 50% refund of the total amount if they have completed at least 80% of the digital product curriculum and can demonstrate that they haven’t obtained any funding using the knowledge gained from the program.

From the 16th to the 30th day following the purchase date, clients may be eligible for a 25% refund of the total amount if they have completed at least 80% of the digital product curriculum and can demonstrate that they haven’t obtained any funding using the knowledge gained from the program.

To demonstrate the absence of funding, clients must submit at least 5 funding applications and provide documented proof of the denials to our team at support@smbfunds.net.

No refunds will be issued after the initial 30-day period, as our dedicated support team’s digital products and services are considered utilized. SMB Funds will continue to offer support to clients for 16 weeks or until communication ceases for 90 days.

Chargebacks or Disputes

After the signed agreement has taken effect; the Client agrees not to pursue chargebacks with their credit card company.  

Client acknowledges their responsibility to have read and understood the terms of service provided. The Client agrees that failure to read the policy cannot be used as a defense against any remedies.

The Client agrees not to initiate a chargeback with their credit card company after the signed agreement is in effect, except as a last resort.

If the Client issues a chargeback without first attempting to resolve the issue with us directly or if the chargeback request does not align with the terms of our Cancellation and Refund Policy, the Client will be responsible for the full amount of the chargeback, any fees, plus an administrative fee of $500. 

We reserve the right to report any unpaid invoices resulting from such a chargeback to all applicable credit reporting agencies and to pursue all available collection remedies. The Client acknowledges their obligation to read and understand the provisions and policies of the SMB Funds Terms of Service and agrees that omission to do so is not a defense against any remedies outlined herein.

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